Advocacy Service
Do you need someone to help you with any problems or issues you have?
Do you wish to be more involved in decisions that affect you?
Do you want some help to get your voice heard?
The Age Concern Sunderland Advocacy Service is here to help you!
Accessing Advocacy Service
The Advocacy Service is designed to be easily accessible.
This service is for anyone over 50 years of age. We welcome enquiries from individuals, families, relatives and friends. We also accept referrals from healthcare agencies, GP surgeries, Adult Services, and residential homes.
Once an enquiry is received, an appointment to visit the individual at their home or a place of their choosing will be made, during which further information is taken and a plan of action discussed.
Aims of Advocacy Service
To ensure each individual:
feels less isolated
has greater independence and control over their life
has an improved and increased access to services and support
has support and encouragement to exercise choice
Advocacy is
encouraging individuals to state their own needs
ensuring that individual’s have all the information
they need to make an informed choice or decision
taking up an issue or complaint on behalf of someone
speaking on behalf of people who are not able to speak for themselves
Advocacy is NOT a complicated process involving lawyers. Advocacy IS a way of ensuring your voice is heard, when dealing with organisations such as:
Adult Services
Residential Homes
Heath Services
Local Government
What problems do the advocates deal with?
Our advocates are independent, trustworthy and non-judgmental, and deal with all manner of problems and issues that may arise during your day-to-day living, for example:
receiving care in your own home
being moved from one residential home to another
accessing services from the Local Authority
Our staff and volunteers will provide you with all the help, support and encouragement necessary to assist you in dealing with the problem efficiently and effectively.
All information provided to the advocate is treated with the utmost confidentiality. |